Privacy Policy

1. Data controller

• Controller: Philipp Plümer (Luz Home Watchers)
• Registered address: Calle Peral 58, 41002 Sevilla (Spain)
• Tax ID (NIF): [NIF: ___]
• Email: info@luzhomewatchers.com

2. Purpose of processing

We process the personal data you provide through our contact and quote-request forms for the following purposes: to respond to your enquiries, prepare quotes, provide our home watch and cleaning services, and maintain communication with you in relation to those services.

3. Legal basis

The legal basis for processing your data is the consent of the data subject when submitting a request, as well as, where applicable, the performance of a contract or the implementation of pre-contractual measures requested by you (Art. 6.1.a and 6.1.b of the GDPR).

4. Data retention

Data will be kept for as long as necessary to handle your request and, thereafter, for the periods legally required to address any potential liabilities. When the data is no longer necessary, it will be deleted using appropriate security measures.

5. Recipients

Your data will not be transferred to third parties except where legally required. It may be accessed by service providers necessary for the operation of the website and the provision of the service (for example, web hosting or email providers), acting as data processors.

6. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by writing to info@luzhomewatchers.com, indicating the right you wish to exercise. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe the processing of your data does not comply with the applicable regulations.

7. Security

Luz Home Watchers adopts the technical and organisational measures necessary to ensure the security and confidentiality of your personal data and to prevent its alteration, loss, or unauthorised processing or access.